Updated September 12, 2002
This is an FAQ that was used prior to the production release of Ergo 4. It
is not being updated. The current Ergo 4 FAQ can
be accessed under the Support section of our web site.
Q: How do I configure my computer to
work with DCOM?
A: Please download our DCOM
application note here.
Q: My Ergo 4 Beta stopped working on
June 30, 2002 with a "BETA Expired" message. What do I do?
A: My original plan was to finalize the first release by the
end of June, so an "expiry date" was built into the Beta. Please run
ERGO4UPDATE and and the problem will be resolved by downloading a revised program file.
The ergo4beta.zip download contains the revised program file, as well.
Q: When will the Beta end?
A: August. We will release the first
"production" version of E4 by September 30th. New features will continue
in beta, though. You will have the choice of running the "beta" version if
you want to experiment with the new features, or the "production" version if you
Q: Are there any issues with XP?
A: There should not be, but apparantly there are.
We got an XP Professional test computer running on February
15th, downloaded ergo4beta.zip, ran the program update, and got up and running without any
problems. We are now able to actively debug any issues reported by users.
Please see the XP Page for More
Q: How can I tell if I have the latest
A: Just run ergo4update.exe. While the main program has
a specific version number, each component (other executables and DLLs, and support files)
also have version numbers. Running update checks your file version numbers against
the master list on the update site, and provides you the latest version of each file in
the Ergo 4 package.
If you want to know which version you are using, just check
the About box in the EXE programs, or the About box for a specific receiver.
Q: I have been having trouble getting
the automatic update feature to work consistently?
A: I found a bug in the logic on February 3rd, and fixed it as
of version 126.96.36.199 of ergo4update.exe.
Here is what was going wrong. When update
checks the FTP site, has to answer two questions:
(1) Was the update posted at a time later than the last update
(2) Are there actually updated files which are newer than the
files on my machine?
The answer to Question 2 is the key one, because that
will enable update to also replace files which have been erased on your machine. After
answering Question 2, the update takes place.
The mistake I was making was saving the "update
time" to the Registry immediately after Question 1. This meant that if the
update failed (ftp failure, network failure, whatever), then we had already saved the
"update time" but the update had not actually taken place. Then, if you tried
the update again, ergo4update.exe would answer Question 1 and then close, blissfully
unaware that there were actually out of date or missing files on your PC, because it never
got to ask Question 2.
Anyway, I have changed the program logic in two ways: (A) The
update time does not get saved to the Registry until after a successful update, and (B)
Question 2 is always asked, regardless of the answer to Question 1, so that
missing files are always replaced.
These changes are in effect as of 188.8.131.52 version, and I
think we have solved the puzzle. If you have been having trouble with the update, run
Regedit, delete the following two keys in order to force the new version to download:
Web Update Time
Then run update, and all should be okay at that point.
(Don't forget, in oder for ergo4update.exe to update itself, ergo4.exe must run at least
once after the update. If you are updating from within E4, this restart is automatic. If
you are updating manually by running ergo4update.exe directly, you need to run E4 once
before the new ergo4update.exe takes effect.)
Q: When is it necessary to reset any
receiver driver files?
A: Each receiver driver creates two files, with the file name
being the same as the name you gave the receiver, and the suffixes .CTR and .USR
The CTR file should be reset (erased) whenever a new driver is
downloaded during the beta phase. This can be done automatically from the
"Beta" page in the Properties Box for the Main Program, by pressing the
"Reset All Configuration Files" button with NO RECEIVERS RUNNING.
Q: I am an ERGO 3 user. How do I
use the beta, and should I use it?
A: Beta software is still under development. It has some
bugs and is continuously chaning. You should only use it if you are at least a
little adventurous, and prepared to help with some debugging.
To use the Ergo 4 beta, just download ergo4beta.zip, extract
the contents and run the setup program. Ergo 4 does not interact with Ergo 3, and
both can be on the same machine without any issues. The only potential source of
confusion is the need to remember that the database formats for E4 are different than
those used in E3DSI. However, data files used in E3 can be imported quickly into
Q: I am a registered user of ERGO 3, but
when I try to run, ERGO 4, it tells me that it is only available to registered
A: Sorry, there is one manual step before running ERGO 4.
Make a copy of your ERGOSN.DLL from the CD, and place it in the default ERGO 4 Beta
program folder, which by default is C:\Program Files\CreativeExpress\ERGO4. Then,
restart ERGO 4.
Q: I am not a registered ERGO
customer. How do I use ERGO 4 Beta?
A: You can't. The Beta is just for existing ERGO users.
Q: Does Ergo 4 work on the Macintosh
A: Surprisingly enough, yes. We have a couple of folks
using both E3 and now E4 under emulation on the Mac. See our
Q: Why did you discontinue support for
A: We didn't. We now have an alpha HF1000 driver
available, which will also work with the WJ8711 and WJ8712.